CMLI Research: Mapping Your Automation Journey
Without adequate automation, decision-makers don’t have real-time visibility into operational performance and cash flow and your team is less efficient.
The table below breaks out the five phases of an organization’s automation journey and the performance benchmarks you should expect along the way.
For more information, download the full report: From ‘Starting Out’ to ‘Superstar’: Mapping Your AR Automation Journey – authored by CMLI and sponsored by Quadient.
Benchmarking Your AR Automation Journey
| Starting Out | Streamlining | Stepping Up | Savant | Superstar | |
| Little to no automation | Some automation with lots of manual tasks | Partial automation with some manual tasks | Largely automated with few manual tasks | Automated with limited manual tasks | |
| Payments Received Electronically | <25% | 26%-50% | 50%-74% | 75% | 100% |
| Payments Posted to ERP automatically | <25% | 26%-50% | 50%-74% | 75% | 10% |
| Time to resolve authorized deductions | 16+ days | 6-15 days | 2-5 days | 1 day | <1 day |
| Time to complete customer credit risk assessment | 5+ days | 4-5 days | 2-3 days | 1 day | <1 day |
Source: CMLI report: From ‘Starting Out’ to ‘Superstar’: Mapping Your AR Automation Journey.
